FAQs

1. When will I receive my order?

After placing your order, you’ll receive a confirmation email.
Processing time usually takes 1–2 business days if the item is in stock.
Once shipped, delivery time depends on your location and shipping carrier.
If there’s a delay beyond the normal timeframe, please contact our support team for assistance.

2. Do you ship internationally?

Yes, we ship worldwide.
Shipping fees and delivery times vary by destination.
Customs duties or import taxes (if applicable) are the responsibility of the customer.

3. How much is the shipping cost?

Shipping costs are calculated at checkout based on destination and order weight.
We sometimes offer free shipping promotions above a certain order value.
Extra shipping fees may apply for large, heavy, or multiple-package orders.

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive an email with a tracking number.
You can use that number on the carrier’s website to follow your shipment.
If you didn’t receive your tracking info, contact us and we’ll help right away.

5. What if I receive a wrong or damaged item?

Please check your parcel as soon as it arrives.
If you receive the wrong product or a damaged item, contact us within 24 hours with photos of the issue.
We’ll arrange a replacement or refund according to our return policy.

6. Can I return or exchange a product?

Yes, returns and exchanges are accepted under certain conditions.
Items must be unused, in original packaging, and include all tags.
Non-returnable items (like sale or hygiene products) will be clearly mentioned on the product page.
Original shipping fees are usually non-refundable.

7. Can I cancel my order?

We start processing orders immediately, so cancellations might not always be possible.
Once the order is shipped, it cannot be canceled  but you can request a return according to our policy.

8. Do I need to pay customs fees or import taxes?

For international orders, customs or import fees may apply depending on your country’s regulations.
These fees are the responsibility of the customer.

9. Why did I receive my order in multiple packages?

Sometimes, items in one order may be shipped separately for faster delivery.
You’ll receive separate tracking numbers for each package if applicable.

10. Will the invoice be included in a gift order?

If your order is marked as a gift, the package will not include invoices or price details.
You can also add a gift note during checkout if available.