Refund policy

Our store, we prioritize your satisfaction and aim to provide a seamless shopping experience. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as simple and straightforward as possible. This policy applies to all our products, including storage boxes, ceramic planters, garden bed planters, home garden items, and decorative accessories, for customers in the United States and internationally.

1. Eligibility for Returns

You may request a return within 14 days of delivery.
To be eligible for a return, products must be unused, undamaged, in their original packaging, and in the same condition as when received.
Items that have been used, altered, or damaged after delivery are not eligible for return or refund.
If a product arrives damaged, defective, or incorrect, please contact us immediately with photos of the item and packaging.

2. Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or customization reasons:
Personalized, custom-made, or engraved products.
Products damaged due to misuse, accidents, or neglect after delivery.
Items marked as final sale, clearance, or promotional.
Consumable or perishable items (once used).

3. Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–7 business days.
Refunds typically cover the product cost only. Original shipping charges are non-refundable unless the return is due to our error.
Depending on your bank or payment provider, it may take additional days for the refunded amount to appear in your account.

4. Return Shipping Guidelines

Customers are generally responsible for return shipping costs, except when returning defective, damaged, or incorrect products.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for your return.
Products should be carefully packaged to prevent damage during transit. Returns received in damaged condition may be rejected.

5. Exchanges

We do not currently offer direct exchanges.
To exchange a product, return the original item for a refund and place a new order for the replacement product.
This process ensures you receive exactly what you want while maintaining product quality and safety.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us immediately at admin@modistly.com with your order number and clear photos.
We will review the issue and arrange a replacement or full refund as quickly as possible.
Our goal is to resolve issues efficiently and ensure your complete satisfaction.

7. COD (Cash on Delivery) Orders

For COD orders, returns and refunds are handled in the same manner as prepaid orders.
Refunds for COD orders will be processed after we receive and inspect the returned product.
Customers are responsible for return shipping costs unless the return is due to our error.

8. International Returns (If Applicable)

International customers may request returns within 14 days of delivery, subject to the same eligibility requirements.
Customers are responsible for return shipping, customs duties, and import taxes unless the return is due to a defective or incorrect product.
We recommend checking your country’s customs regulations before returning items internationally.

9. Damaged During Shipping

If your product is damaged during shipping, please report it immediately to both us and the shipping carrier.
Keep all packaging and damaged items for potential insurance claims.
We will work with you to provide a replacement or refund promptly.